Getting Started with Under Insured Auto Calls

Learn our best practices for handling under insured calls. For Customer Service: Call (425) 658-9008


Once you connect, you have two minutes to qualify or disqualify your caller!

Please ask these qualifying questions before asking for name, address, or anything else:

  1. Are you ready for your aut0 quote in (your state)?
  2. Are you currently insured? If so, who is your current insurance provider?
  3. Do you have a valid drivers’ license and car?

We suggest asking some follow up questions, to further qualify the caller:

  1. Have you had a DUI in the last 5 years?
  2. Do you require SR-22?

If you choose to move forward with quoting, the call will be considered valid.

Reasons to end a call:

  • If they are NOT looking for a quote, politely end the call immediately. If they do not have a valid driver’s license or car, please end the call.
  • In the event the caller is not quotable due to DUI/SR22, end the call as we will accept those calls for credit.
  • If the caller is unable to answer the qualifying questions, or is unable to provide the information needed for you to quote them, you may end the call.

*Pricing is not a valid reason to end the call

In order to avoid being charged, the call must be disconnected in under 2 minutes.

Quoted Calls are considered Valid and nonrefundable

Calls over 2 minutes are valid and non-refundable.

**If agents get the consumer's phone number and disconnect, the call will be billed to you**