Getting Started with Insured Auto Calls

Learn our best practices when getting started with auto calls. For Customer Service: Call (425) 658-9008

insured autoOnce you connect, you have two minutes to qualify or disqualify your caller. 

Please ask these questions before asking for name, address, or anything else:

1. Are you ready for your auto quote in (your state)?

2. Who is your current insurance provider?

3. Have you been insured for the past 12 months without a gap in coverage?

We suggest asking some follow up questions, to further qualify the caller:

  1. How many tickets/accidents/violations have you had in the past 3 years?
  2. Have you had a DUI in the last 5 years?
  3. Do you require SR-22?

Reasons to end a call:

  • If they are with the same company, direct them to customer service and end the call.
  • If the caller says they have already received a quote for your company.
  • If they have a lapse in coverage, please end the call, as you are unable to quote them.
  • If a caller has 2+ at fault incidents or a DUI/SR-22, they are unqualified.
  • If they are not looking for a quote, politely end the call immediately.
  • If the caller is unable to answer any of the qualifying questions, or is unable to provide information needed for you to quote them

**Pricing is not a valid reason to end the call

***If an agent gets the caller's phone number and disconnects the call, you will be charged.

In order to avoid being charged, the call must be disconnected in under 2 minutes

Calls over 2 minutes are valid and non-refundable.