Learn best practices when working with warm data transfer calls. For Customer Service: Call (425) 658-9008
Getting Started Guide for Data Transfer Calls
We can send caller information to multiple email addresses, BUT the caller information is also available in your dashboard. Just click the 'Calls' tab, then click on the blue ID number!
A data transfer call comes from an eager consumer who has confirmed lead information emailed in real time! Due to that fact, data transfer calls are in high demand and are charged to your account, whether you answer the call or not.
Consumers who must wait on hold for too long sometimes drop off the line, however we hear from many clients that they often call back and close within a day or two!
We suggest setting up daily caps, throttles and adjusting your schedules to ensure you have someone available to take these calls.
If you are unable to answer a call, no problem- you will just be billed for the call and e-mailed the caller information, for you to follow up on.
You have 1 minute to qualify a warm transfer caller for a 100% refund - if your call goes over 1 minute but is under 8 minutes, you will be eligible for a 50% refund. Calls over 8 minutes are not eligible for credit.
You have 72 hours from receiving the call to request a refund for it.
Calls are eligible for refund for the following reasons:
- If the caller provides incorrect information such as a bad phone number or e-mail address.
- The callers information does not match what was initially provided, such a lapse in coverage, accidents, etc.
- If the caller is a duplicate lead between Avenge Digital and another service provider.
- If the caller is currently insured with your same company.
In the notes section, please provide proof accordingly when returning your calls.
If a caller is quoted, the call is valid and will NOT be refunded.
Need to Pause the Calls?
In the black banner at the top of the dashboard, you can click on "Pause Offers". In the drop down, select Call Offers, then check the box next to the appropriate offer and select the date range. Once you hit save and go back to the main page, you should see an orange banner saying there are offers paused.