Learn best practices when working with Final Expense Calls
Please ask these qualifying questions before asking for name, address, or anything else:
- Are you calling for a guaranteed issue or Final Expense/Guaranteed Issue quote today?
- What is your age?
Callers should be between the age of 55-85 and looking for a guaranteed issue/final expense insurance quote.
*If the caller is not looking for guaranteed issue or final expense insurance, politely end the call and submit for credit.
Reasons to end a call:
- If they are NOT looking for a quote, politely end the call immediately.
- If the caller is outside the age range
- If the caller is unable to answer the qualifying questions, or is unable to provide the information needed for you to quote them, you may end the call.
*Pricing is not a valid reason to end the call
In order to avoid being charged, the call must be disconnected in under 2 minutes.
Calls over 2 minutes are valid and non-refundable.
**If agents get the consumer's phone number and disconnect, the call will be billed to you**