See information below about refund policies on our phone calls. Please note that inbound calls and warm data transfers have different policies- review each call type accordingly.
REFUND POLICY - INBOUND TRAFFIC (INSURED CALLERS)
Valid Reasons to Submit a Refund:
Caller is clearly not looking for a quote; caller is looking for customer service or to file a claim
Caller is currently insured with your same company
Caller clearly specifies they do not have 1 year of continuous coverage, without a lapse
Caller clearly specifies they have 2 or more incidents, or 1 major violation *Please note that 1 accident or ticket is NOT an eligible reason for refund. 2+ incidents only.
Please do NOT submit a refund if:
The caller is quoted. If they are given a price, the call is valid
The caller is currently with a sub-standard company. Ask for proof of coverage!
The caller currently has or is looking for minimum limits. Sell your value!
You exchange information and offer a follow up, or a quote at a later time
Additional Tips:
Calls under 2 minutes are eligible for a 100% refund
Calls between 2-8 minutes are eligible for a 50% refund
Refunds must be requested within 72 hours from the time you receive calls
REFUND POLICY - INBOUND CALLS
(UNDER INSURED CALLERS)
Valid Reasons to Submit a Refund:
Caller is clearly not looking for a quote; the caller is looking for customer service, or to file a claim
Caller does not have a current, valid driver's license or own a vehicle
Caller clearly specifies they have more than 1 year of continuous coverage; without a lapse *Calls are filtered for less than 1 year of continuous coverage. Callers may have 0-11 months of coverage.
Caller clearly specifies they have 1 or more major violations *Please note that under insured callers are NOT filtered for accidents or tickets. If the caller has incidents on their record, it is still a valid phone call. Major violations are the only valid reason to end the call
Please do NOT Submit a Refund if:
The caller is quoted. If the caller is given a price, the call is valid
You exchange information and offer a follow up, or a quote at a later time
Additional Tips:
Calls under 2 minutes are eligible for a 100% credit
Calls that are between 2-8 minutes are eligible for a 50% refund
Refunds must be requesting within 72 hours of receiving the call
REFUND POLICY - WARM DATA TRANSFERS
Valid Reasons to Submit a Refund:
Caller is clearly not looking for a quote; caller is looking for customer service; or trying to file a claim
Caller is currently insured with your same company
Please note that each data transfer call type has separate guidelines. Please be aware of your specific guidelines listed below: Premium: *Caller clearly specifies they do not have 1 year of prior continuous coverage without a lapse *Caller clearly specifies they have incidents/violations on their record Preferred: *Caller clearly specifies they do not have 1 year of prior continuous coverage without a lapse *Caller clearly specifies they have more than 2 incidents or 1 major violation Standard: *Caller clearly species they do not have 6 months of prior continuous coverage without a lapse *Caller clearly specifies they have 2 or more incidents, or 1 major violation
