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What is Our Refund Policy?

See information below about refund policies on our phone calls. Please note that inbound calls and warm data transfers have different policies- review each call type accordingly.

REFUND POLICY - INBOUND TRAFFIC (INSURED CALLERS)

       Valid Reasons to Submit a Refund:

  • Caller is clearly not looking for a quote; caller is looking for customer service or to file a claim
  • Caller is currently insured with your same company
  • Caller clearly specifies they do not have 1 year of continuous coverage, without a lapse
  • Caller clearly specifies they have 2 or more incidents, or 1 major violation
           *Please note that 1 accident or ticket is NOT an eligible reason for refund.  2+ incidents          only.

    Please do NOT submit a refund if:

  • The caller is quoted.  If they are given a price, the call is valid
  • The caller is currently with a sub-standard company.  Ask for proof of coverage!
  • The caller currently has or is looking for minimum limits.  Sell your value!
  • You exchange information and offer a follow up, or a quote at a later time

    Additional Tips:

  • Calls under 2 minutes are eligible for a 100% refund
  • Calls between 2-8 minutes are eligible for a 50% refund
  • Refunds must be requested within 72 hours from the time you receive calls

REFUND POLICY - INBOUND CALLS

      (UNDER INSURED CALLERS)

     Valid Reasons to Submit a Refund:

  • Caller is clearly not looking for a quote; the caller is looking for customer service, or to file a claim
  • Caller does not have a current, valid driver's license or own a vehicle
  • Caller clearly specifies they have more than 1 year of continuous coverage; without a lapse
            *Calls are filtered for less than 1 year of continuous coverage. Callers may have 0-11                months of coverage.
  • Caller clearly specifies they have 1 or more major violations
            *Please note that under insured callers are NOT filtered for accidents or tickets.  If the            caller has incidents on their record, it is still a valid phone call.  Major violations are              the only valid reason to end the call

     Please do NOT Submit a Refund if:

  • The caller is quoted.  If the caller is given a price, the call is valid
  • You exchange information and offer a follow up, or a quote at a later time

    Additional Tips:

  • Calls under 2 minutes are eligible for a 100% credit
  • Calls that are between 2-8 minutes are eligible for a 50% refund
  • Refunds must be requesting within 72 hours of receiving the call

REFUND POLICY - WARM DATA TRANSFERS

     Valid Reasons to Submit a Refund:

  • Caller is clearly not looking for a quote; caller is looking for customer service; or trying to file a claim
  • Caller is currently insured with your same company
  • Please note that each data transfer call type has separate guidelines.  Please be aware of your specific guidelines listed below:
            Premium:
            *Caller clearly specifies they do not have 1 year of prior continuous coverage without              a lapse
            *Caller clearly specifies they have incidents/violations on their record
            Preferred:
            *Caller clearly specifies they do not have 1 year of prior continuous coverage without              a lapse
            *Caller clearly specifies they have more than 2 incidents or 1 major violation
            Standard:
            *Caller clearly species they do not have 6 months of prior continuous coverage                         without a lapse
            *Caller clearly specifies they have 2 or more incidents, or 1 major violation
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